9. FAQ Policy Page
Last updated: 13 August 2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment model to make the shipping process more efficient and reduce unnecessary handling.
Do you offer free shipping?
Yes. ELIZA LANE offers free shipping across Australia.
Do you offer returns?
Yes. ELIZA LANE offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your full name, order number, reason for the return and clear photos if the item is damaged, faulty or incorrect.
We will review your request and provide the next steps.
Who pays for return shipping?
For change of mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs.
In some cases, the approved return address may be with one of our overseas suppliers, including suppliers located in China. If so, the customer is responsible for arranging and paying for the return shipping to that address.
This does not limit any rights you may have under the Australian Consumer Law.
When will I receive my refund?
Once an eligible return has been received and approved, we will process the refund back to your original payment method.
Please allow additional time for your bank, card provider or payment provider to process and display the refund.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photos of the item and packaging where possible.
We will review the situation and help you with the appropriate next steps.
Your rights under the Australian Consumer Law are not excluded or limited by our returns policy.