Terms of Service

Last updated: 15 September 2026

Welcome to Eliza Lane.

These Terms of Service apply to your use of elizalane-melbourne.com and to purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

1. Online store terms

By using this website, you confirm that you are legally permitted to make purchases online in your location or that you have the necessary permission from a parent or legal guardian.

You must not use our website, products, or services for any unlawful, fraudulent, or unauthorised purpose.

2. Product information

We aim to provide clear and accurate information about our products, including descriptions, sizing, colours, materials, images, pricing, and availability.

Please note that colours and product appearance may vary slightly depending on your screen, device, lighting, and production variations.

Measurements may also vary slightly where items are measured manually.

We may update product information where necessary to correct errors or improve accuracy.

3. Pricing

Prices displayed on our website are shown in the currency displayed at checkout.

Prices, promotions, and product availability may change from time to time.

We make reasonable efforts to ensure that all prices and offers are accurate. If an obvious pricing or listing error occurs, we may contact you before fulfilling the order.

Where an order cannot reasonably be fulfilled because of an error, we may cancel the affected item or order and refund any amount already paid for it.

4. Promotions and discounts

Promotional offers are subject to the conditions shown with the relevant promotion.

Discounts, promotional prices, and special offers may be changed or discontinued at any time unless otherwise stated.

Where an offer has a specific expiry date, availability requirement, or other condition, this will be communicated with the offer.

5. Orders

When placing an order, you agree to provide complete and accurate information, including your name, delivery address, contact information, and payment details.

After placing an order, you will normally receive an order confirmation by email.

An order confirmation confirms that we have received your order. In some circumstances, we may need to contact you before fulfilment, for example because of:

• an unsuccessful payment
• incorrect or incomplete customer information
• product availability
• an obvious pricing or listing error
• suspected fraudulent activity
• an issue with the delivery address

If we are unable to fulfil a paid order, the applicable amount will be refunded to the original payment method.

6. Product availability

Product availability may change.

Where a product becomes unavailable after an order has been placed, we will contact you where reasonably possible and provide an appropriate solution, which may include a refund for the unavailable item.

We do not intentionally display artificial stock shortages or availability information.

7. Payment

We accept the payment methods displayed during checkout.

Depending on availability, these may include major credit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods supported by our payment provider.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through secure third-party payment providers.

8. Shipping and delivery

Orders may be fulfilled directly by our suppliers and may be shipped from locations outside Australia.

Delivery may be handled by Australia Post or other domestic or international delivery partners depending on the product, supplier, and destination.

Processing and delivery times shown on our website are estimates and are not guaranteed delivery dates.

Unexpected delays may occasionally occur due to circumstances outside our reasonable control, including customs processing, carrier delays, weather, public holidays, or unusually high order volumes.

Please refer to our Shipping Policy for the most current information about processing, shipping, tracking, and estimated delivery times.

9. Delivery information

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

10. Returns and refunds

Returns, exchanges, and refunds are handled in accordance with our Returns and Refund Policy and applicable consumer law.

Our own return policy operates in addition to your rights under the Australian Consumer Law.

Nothing in these Terms or our Returns and Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded.

Australian consumers automatically have certain consumer guarantees. Depending on the circumstances, a faulty or non-compliant product may entitle the customer to a repair, replacement, refund, or other remedy.

11. Change-of-mind returns

Where we offer change-of-mind returns, the conditions and time period for those returns are explained in our Returns and Refund Policy.

Change-of-mind policies are separate from rights customers may have when a product fails to meet a consumer guarantee.

12. Australian Consumer Law

Where the Australian Consumer Law applies, our products come with consumer guarantees that cannot be excluded by these Terms.

These guarantees may include requirements that products are of acceptable quality, match their description, and are fit for their intended purpose.

Nothing in these Terms limits any right or remedy available to you under applicable consumer law.

13. Website accounts

If you create an account on our website, you are responsible for keeping your login information secure.

You agree to provide accurate and current account information and to update your information where necessary.

Please contact us if you believe your account has been accessed without authorisation.

14. Website content

Unless otherwise stated, the branding, website design, written content, graphics, and original materials on elizalane-melbourne.com are owned by, licensed to, or used with permission by Eliza Lane and its content providers.

You may not reproduce, distribute, commercially exploit, or republish protected website content without appropriate permission.

Product imagery and other third-party materials may remain the property of their respective rights holders.

15. Product images

We aim to use images that accurately represent the products being offered.

Images are provided for presentation purposes and minor variations may occur due to manufacturing, lighting, photography, device displays, or production batches.

We do not intend to use imagery that materially misrepresents the product being sold.

16. Reviews and customer content

Customer reviews and other user-generated content should reflect genuine experiences and opinions.

We may moderate content that is abusive, unlawful, fraudulent, misleading, unrelated to the product, or otherwise inappropriate.

We will not knowingly present fabricated customer reviews as genuine customer experiences.

17. Prohibited use

You must not use our website:

1. for unlawful or fraudulent purposes
2. to violate applicable laws or regulations
3. to infringe intellectual property or privacy rights
4. to transmit malware, viruses, or harmful code
5. to interfere with the security or operation of the website
6. to collect personal information unlawfully
7. to submit intentionally false or misleading information
8. to attempt unauthorised access to our systems

18. Third-party services and links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, and other technology providers.

Third-party websites and services may have their own terms and privacy policies.

We are not responsible for the independent operation or content of third-party websites that we do not control.

19. Errors and website availability

We aim to keep our website accurate and available, but errors, interruptions, or technical issues may occasionally occur.

We may correct errors, update information, or temporarily restrict access where reasonably necessary.

20. Liability and consumer rights

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes rights, remedies, guarantees, or protections that cannot be excluded under the Australian Consumer Law or other applicable law.

Where the law permits liability to be limited, any limitation applies only to the maximum extent legally permitted.

21. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers involved in operating the store, processing payments, fulfilling orders, providing customer support, analysing website performance, and delivering other necessary services.

22. Changes to these Terms

We may update these Terms of Service from time to time, for example to reflect changes to our website, services, policies, or applicable requirements.

The current version will be published on this page together with the latest update date.

Changes apply from the date the updated Terms are published, unless otherwise required by law.

23. Contact

If you have questions about these Terms of Service, please contact:

Eliza Lane
Website: elizalane-melbourne.com
Email: info@elizalane-melbourne.com