1. Shipping Policy
Last updated: 13 August 2026
At ELIZA LANE, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through elizalane-melbourne.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In many cases, ELIZA LANE ships products directly from our trusted suppliers.
This allows your order to be sent directly to you instead of first being shipped to us and then forwarded to your address.
As a result, some parcels may be shipped directly from overseas locations, including China.
We use this fulfilment model to reduce unnecessary handling and help get your order moving as efficiently as possible.
Shipping carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, orders may be shipped with Australia Post, local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Australia, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and help where possible.
Questions
For any questions about shipping or delivery, please contact us at: