3. Privacy Policy
Last updated: 13 August 2026
This Privacy Policy describes how ELIZA LANE collects, uses and protects your personal information when you visit or make a purchase from elizalane-melbourne.com.
By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.
Information we collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud, misuse or security issues
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Send marketing emails, if you have subscribed
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Comply with applicable legal, accounting and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be processed or stored through Shopify's systems, databases, applications and service providers.
Payments
Payments are processed securely through trusted payment providers.
ELIZA LANE does not store your full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your personal information with trusted service providers where reasonably necessary to operate our business and provide our services.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support tools
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Email marketing platforms, if you subscribe
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Analytics and website performance tools
We only share information where reasonably necessary to process orders, provide our services, operate our website or comply with legal requirements.
Direct supplier fulfilment
Some ELIZA LANE orders may be fulfilled and shipped directly by our suppliers, including suppliers located outside Australia.
Where necessary to process and deliver your order, we may share relevant information with these suppliers.
This may include your name, shipping address, order details and contact information where required for delivery.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, special offers, sale events and ELIZA LANE news.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to support website functionality, improve your browsing experience, remember your preferences and analyse website traffic.
Cookies may also be used to support shopping cart, checkout, security and website performance features.
You can manage cookies through your browser settings.
Please note that some cookies are necessary for certain parts of the website to function correctly.
Data security
We take reasonable steps to protect the personal information we handle.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms, payment providers and service providers to help protect your information.
Data retention
We retain your personal information only for as long as reasonably necessary to provide our services, process and manage orders, comply with legal obligations, resolve disputes and maintain appropriate business records.
Your privacy rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access to or correction of certain personal information we hold about you.
Where applicable, you may also be able to request deletion of certain personal information.
To make a privacy request, please contact us at:
We may need to verify your identity before completing certain privacy requests.
Third party links
Our website may contain links to third party websites or services.
ELIZA LANE is not responsible for the privacy practices, security or content of third party websites.
We recommend reviewing the privacy policies of any third party websites you choose to visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website or applicable requirements.
Any updates will be posted on this page.
Contact us
For questions about this Privacy Policy or how we handle personal information, please contact us at:
ELIZA LANE
Email: info@elizalane-melbourne.com
Website: elizalane-melbourne.com